FAQ

How long will my order take to arrive?

Orders are processed and prepared to be shipped within 7-10 business days.

Delivery times may take 1-4 weeks from the time of purchase to shipping your order worldwide unless is specified in the product description. Sometimes we have special sales with priority shipping e.g. 5-10 days shipping. Shipping times can be found in the product description too.

How does shipping work?

GypSy SouLz works with global merchants and handmade artisans in order to provide you with the best prices and the most awesome products. This means that your order is shipped from all over the world.

Because we ship directly from our partners in these countries, your item may take 1-4 weeks to arrive. If you buy different items it is probably you will receive more than one package.
 
How can I return an item?

We refer you to our Return Policy HERE If you need further assistance, please send us an email at gypsysoulz@hotmail.com


How long will it take for you to reply to my message?

We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays.

 

What is the return and exchange policy?

 

Returns

We will do what we can to ensure you are satisfied with every purchase.

Please do not hesitate to reach out to us at gypsysoulz@hotmail.com at any time if you are unhappy with your order.

All sale items, items purchased with a coupon and / or a discount code cannot be refunded or exchanged. All sale items are final sale.

All personalized and/or custom items cannot be refunded or exchanged.

For returns, please use our online Returns Center. Please allow 2-3 business days for processing after the package has been delivered back to us. There will be a 10% restocking fee for the return. The cost of the return label will be deducted from your return. The refund will go to the form of payment you used to place the order.